Jiddat-KE Live Mobile Update:
To improve the customer service, K-Electric launch the KE Live app and a web portal to facilitate its customers.
Most importantly, this Mobile App assists in accessing a variety of services.
Therefore, With smartphone penetration in Pakistan on the rise, it only makes sense to launch an app for Karachiites.
Jiddat-KE Live Mobile App and Web Portal Details
Besides that, KE-Live Mobile App is available for both iPhone and Android Users.
After signing up the user will have access to a number of features.
KE-Live Salient Features
Therefore, these features includes: billing details with historic data, duplicate bill downloads, and integrated unit consumption comparative graphs.
Besides that, other features of this Mobile App include live power status update, the ability to report power theft and to lodge complaints.
Most importantly, consumers will also be able to use the Mobile App to locate their nearest customer care centre.
A few days ago, K-Electric upgrade its site power grid station with reliable and efficient Geographic Information System (GIS) technology.
Besides that, the KE also receive recognition nationally and regionally for its efforts to maximize convenience for its customers through advance digital solutions.
Most importantly, in 2018, KE won the Pakistan Digi Awards for the second time.
The launch of the Mobile App fits right in with KE’s use of technology and innovation in its customer-centric approach.
Check out the KE-Live App promotional video below:
Besides that, KE already offer a wide range of 30 customer care centres to address consumer requests ranging spread across its network.
Therefore, KE have also one of the largest call centers state of the art consumer experience platform.
KE also won the ‘Best Use of Technology’ award in the ‘Best Customer Innovation’ category at the Genesys G-Summit Middle East 2017 held in Dubai.
Most importantly, It was the first time a Pakistani company claim this award at the regional platform.
Besides that, It can also be download from the web portal: live.ke.com.pk